We are pleased to offer a returns service to all customers for any purchases that meet our Returns Policy as we want your shopping experience to be as enjoyable and seamless as possible.

Return

STEP 1

Fill the Return Form

Fill in our online Returns Form within 14 days of receiving your order.

STEP 2

Send Back Your Purchase

Arrange a shipback or contact us to arrange a collection from your home.

STEP 3

Receive the Refund

We will process the refund within 3 business day once after quality check.

It is our aim that every item arrives in perfect condition and we hope you’re always thrilled with your purchase.

If you receive an item that is damaged, please advise Customer Service as soon as possible. Where possible we will arrange for a free return or ship you a replacement.

if you need to return the item due to a change of mind, please contact us first. We can arrange the return of the item, with the return postage cost both way and 15% restocking fee deducted from your refund.

Refund

All returns will be reviewed by AURA FURNITURE and we reserve all rights to approve/deny any return value.

Once your return has been received and accepted by us, your refund will be completed.

- If you paid by Paypal, We will refund to the account you've paid with, excluding the delivery costs and the re-stocking fees. We’ll keep you updated every step of the way.

- If you paid by bank deposit or cash, we will refund you via cash deposit, excluding the delivery costs and the re-stocking fees. You will need to provide us with your bank account information.

Warranty

Please refer to Warranty, Returns and Refunds for more information. If you have any further questions, don’t hesitate to get in touch with our customer service team.