We are pleased to offer a returns service to all customers for any purchases that meet our Returns Policy as we want your shopping experience to be as enjoyable and seamless as possible.
Return
STEP 1
Fill the Return Form
Fill in our online Returns Form within 14 days of receiving your order.
STEP 2
Send Back Your Purchase
Arrange a shipback or contact us to arrange a collection from your home.
STEP 3
Receive the Refund
We will process the refund within 3 business day once after quality check.
It is our aim that every item arrives in perfect condition and we hope you’re always thrilled with your purchase.
If you receive an item that is damaged, please advise Customer Service as soon as possible. Where possible we will arrange for a free return or ship you a replacement.
if you need to return the item due to a change of mind, please contact us first. We can arrange the return of the item, with the return postage cost both way and 15% restocking fee deducted from your refund.
You can contact our customer service to order a return pick up. The postage will be deducted from your refund.
1. Return or exchange requests have to be submitted within 14 business days from the date of receipt.
2. Item must be in its original purchase condition, not assembled or part assembled in any way.
3. Item purchased as part of a set or multi-item pack has to be returned as a whole set.
4. We also recommend that all items are in their original product packaging, all packaging are unmarked and not defaced in any manner. An 15% additional repackaging fee will be charged for returned items without original packaging.
5. All returned item will be reviewed by us upon received. Item should also match the written or photographic documentation of the item's condition provided when requesting the return. Returns that do not meet these requirements will not be accepted and where applicable.
6. The cancellation or changing of orders is considered the same as a return application if shipped out.
We do our best to provide the best product quality control. If there is any damage or missing part, please contact us within 3 business day.
- Damaged goods: Please take pictures of the damaged goods for the insurance claim. A replacement will be sent out as soon as possible after investigation. We will bear the delivery cost for replacements.
- Missing part: Please contact our customer service team. We will ship out the replaced missing part or provide a free return.
Refund
All returns will be reviewed by AURA FURNITURE and we reserve all rights to approve/deny any return value.
Once your return has been received and accepted by us, your refund will be completed.
- If you paid by Paypal, We will refund to the account you've paid with, excluding the delivery costs and the re-stocking fees. We’ll keep you updated every step of the way.
- If you paid by bank deposit or cash, we will refund you via cash deposit, excluding the delivery costs and the re-stocking fees. You will need to provide us with your bank account information.
Warranty
Please refer to Warranty, Returns and Refunds for more information. If you have any further questions, don’t hesitate to get in touch with our customer service team.
