We are pleased to offer a returns service to all customers for any purchases that meet our Returns Policy as we want your shopping experience to be as enjoyable and seamless as possible.

WARRANTY

Mandatory Wording

 If you are a 'consumer' under section 3 of the Australian Consumer Law, the following mandatory text applies:

Our Goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Goods repaired or replaced if the Goods fail to be of acceptable quality and the failure does not amount to a major failure.

Definitions
In this warranty document:

(a) Australian Consumer Law means Schedule 2 of the Competition and Consumer Act 2010 (Cth) and the corresponding provisions of the relevant State and Territory fair trading acts;

(b) Commercial Use Furniture means Goods acquired by the Customer for a business or commercial use, where the sales document provided to the Customer states that a Commercial Use Furniture Warranty applies;

(c) Ex-Rental Stock means Goods which are second-hand, used or ex-rental, where the sales document provided to the Customer states that an Ex-Rental Stock Warranty applies;

(d) Extreme Use means any damage caused to Goods which are outside of normal wear and tear, including spills from acids, solvents, dyes or other corrosive materials, ink, pant or bodily fluids, moisture of any kind, improper cleaning techniques or placing Goods outsides in close proximity to heat or in direct sunlight;

(e) Factory Second Stock means Goods which contain a fault or imperfection (e.g. cosmetic issues like scratching or denting) or are ex-display models or floor stock and thus sold at a reduced price, where the sales document provided to the Customer states that a Factory Stock Warranty applies;

(f) Furniture means Goods described as furniture acquired by the Customer, but excluding any Outdoor Furniture, Upholstered Furniture or Commercial Use Furniture;

 (g) Goods means goods supplied by AURA FURNITURE to Customer;

(h) Lighting & Homewares means Goods described as lighting or homewares acquired by the Customer;

(i) Outdoor Furniture means Goods described as outdoor furniture acquired by the Customer;

(j) Serviceable Area means the specified locations to which Aura Furniture ordinarily offers delivery for Goods;

(k) Structural Warranty means a warranty for defects in the frame or internal structure of Goods, and excludes any defects in the surface, decoration, fabric, cracks or finish of Goods; and

(I) Upholstered Furniture means Goods described as upholstered furniture acquired by the Customer.

AURA FURNITURE Warranty

Aura provides the following warranties, which apply in addition to any rights or remedies you may have under the Australian Consumer Law.

Exclusions

Subject to any rights or remedies you may have under the Australian Consumer Law, the warranties listed above do not apply in relation to:

(m) Goods that are relocated from the Customer's original delivery location to any location outside of AURA FURNITURE's Serviceable Area;

(n) Goods which, by their nature or design, can be expected to exhibit minor flaws or variations, for example Goods which are designed to be of a rustic nature where surface details may vary from the imagery or display model;

(o) defects or damage resulting from your negligence, abuse or misuse of the Goods, including inadequate or improper maintenance, exposure to water, direct sunlight, salt air, chemicals, accidents, any use for which the product was not designed or for any ordinary wear-and-tear;

(p) the fabric or leather coverings of Goods, or Goods made up of cane or wicker, unless the sale document provided to you expressly states that a warranty will apply;

(q) your failure to follow the Aura Furniture's structions (located here) or manufacturer's instructions or specifications;

(r) any damage caused by a transport carrier that you engage directly (except where pre-approved or expressly recommended by Aura Furniture

(s) any Extreme Use; or

(t) any damage caused by work carried out on or in respect of the Goods by a contractor or third party (except where pre-approved or expressly recommended by Aura Furniture).

Remedies

Subject to any rights or remedies that may apply to you under the Australian Consumer Law, if you submit a valid warranty claim, we will, at our option, repair the Goods, refund the cost of the Goods, or replace the Goods with goods that are at least equivalent in function and quality. If Goods (or components of Goods) are replaced, any replacement item becomes your property, and the replaced Goods becomes our property.

Separate or additional warranties

If a separate or additional manufacturer's warranty applies to goods, we will advise you of the details of such warranty, and will provide all further assistance and information that you may require to claim under such warranty.